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This page covers the most common questions from 160bet have about the platform — from basic questions on how to create an account to more specific ones about bonus rollovers, how Aviator works, and responsible gambling tools. The goal is for you to find the answer you need here without having to wait for support.
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The most common questions that reach the support team at 160bet tend to center around three topics: Pix withdrawals (especially when funds take longer than expected), bonuses and rollover (many users accept a bonus without fully understanding the terms), and KYC identity verification (which is required before the first withdrawal and raises questions about which documents to submit and how long it takes).
For Pix withdrawals, the most important thing is to have your KYC verification completed. If you haven't submitted your documents yet, that's what's holding up the process. For bonuses, the golden rule is always read the conditions before accepting — especially the rollover and expiry date. And for KYC, the process is straightforward: submit your RG, CNH, or passport with a legible photo, plus a recent proof of address (utility bill, water bill, or bank statement with your address).
Not every question has a generic answer — some situations are specific to your account and require individual review. For those cases, the support team at 160bet via live chat is the fastest route: most issues are resolved in under 5 minutes. The chat operates 24 hours a day, 7 days a week, with support in Portuguese — no need to write in English or wait for a translation.
The email contato@160bet.click is available for matters that require more detailed review, document submission, or formal requests — such as data deletion requests under the LGPD. The email response time is up to 24 hours. For urgent issues like a blocked account, unprocessed withdrawal, or suspected unauthorized access, always use live chat for immediate resolution.
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